What personal data do we collect and hold?
This information includes things like your name, age, gender, height, contact details, bank account and credit card details, and, if applicable, any information we receive through our complaints process. The sensitive information we may collect may include health information, such as information about your medical conditions and treatment. If customers choose to purchase and participate to one of our bike tours, we collect their credit card details and other identifying information in order to process orders and provide customer service.
How do we collect and hold your personal and sensitive information?
We collect your personal information in various ways
- submit an enquiry through our website or request information from us
- enter into any competitions or promotions we may run
- submit a purchase from our webshop
- download a PDF broschure
- Your personal information may also be collected when you browse our website (or associated websites), use our mobile apps or when you speak with us by telephone or through social media networks.
Will we disclose the information we collect to anyone?
Your personal data may be disclosed to third parties in that are involved in the above processes, such as:
- travel agents, consultants and travel insurance providers;
- your and our agents, insurance intermediaries, and our representatives;
- service providers and medical or health service providers;
- airlines services
- our related companies; and
- companies we partner with on tours or co-authoring content, co-promotion of competitions and use to develop targeted marketing campaigns.
How you can access the personal information that we hold about you and ask for correction.
You can ask to access to your personal data held by us by sending us a written request and enough information to allow us to identify the information. You may not access or correct personal or sensitive information of others unless you have been authorized by them or otherwise under law, or unless they are your dependants under 16 years. In cases where we do not agree to give you access to or to correct your personal information, we will give you reasons why.
Circumstances where you can contact us anonymously or using a pseudonym
Where possible, you have the option of not identifying yourself or using a pseudonym when you contact us. For example you can ask general enquiries on our website, call us to ask questions about the products we offer, or obtain a basic quote by using a pseudonym.
What if you don’t provide some information to us?
If you do not agree to the above or will not provide us with personal and, in certain circumstances, sensitive information, we cannot process your request or provide you with our services or tours.
What are Cookies?
Cookies are a small text files that are stored in your web browser that allows travelncycle.com or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on travelncycle.com website.
Cookies might be used for the following purposes:
– To enable certain functions
– To provide analytics
– To store your preferences
– To enable ad delivery and behavioral advertising
travelncycle.com uses both session cookies and persistent cookies.
A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.
A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.
The cookies we use do not hold any data that can identify you personally, such as; names, phone numbers, email addresses, mailing addresses, bank account numbers or credit card information
What are your cookies options?
If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can I find more information about cookies?
You can learn more about cookies by visiting the following third party websites:
– About.com Browser Guide
– All About Cookies.org
– Network Advertising Initiative
Travelncycle.com will never sell or share your mail address or private information. We respect and value your privacy.
We highly respect the importance of providing you a choice. At any time, you may request to discontinue receiving emails from us by simply replying to the email with the word “UNSUBSCRIBE” in the subject. All email offers that you receive from TravelnCycle.com will inform you of how to decline receiving further email. Newsletter recipients may also unsubscribe by emailing us at firstname.lastname@example.org or calling us at +30 210 5249878 (International call charges will be applied)
Travelncycle.com contains links to other sites. We have not reviewed all of these sites and travelncycle.com cannot be held responsible for the contents and their privacy practices of these sites. We encourage our users to be aware when they leave our site, to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies exclusively to information collected by Travelncycle.com.
How you can contact us or make a complaint?